My Anonymizer Won’t Connect—Service Not Running
My Anonymizer Won’t Connect—Service Not Running
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Issue:My Anonymizer Won’t Connect – Service Not Running
| Error Messages(s): |
Error Codes(s): |
- The IPSec Policy Agent service is not running. Anonymizer Universal requires this service to be running in order to function. Click “Start” to enable this service now.
- Unable to connect to Anonymizer. The connection attempt failed because of failure to encrypt data.
|
- 1100
- 768
|
Resolution(s): The errors messages 768 & 1100 indicate that you have required services that are not running correctly. To fix these errors, please follow the steps below.
// Step 1
Click on “Start” and then “Control Panel.”
// Step 2
Open “Administrative Tools”.
// Step 3
Open “Services”.
// Step 4
Next, set the following fields to “Automatic”
- IKE Services (Windows Vista® and Windows 7® only) (Set to “Automatic”). If the service is not started, click “Start” to start the service.
- IPSEC Services (Set to “Automatic”)
// Step 5
Next, set the following fields to “Manual”
- Remote Access Connection Manager (Set to “Manual- cannot be disabled”). If the service is not started, click “Start” to start the service.
- Telephony (Set to “Manual- cannot be disabled”)
// Step 6
Restart your computer and connect to Anonymizer Universal.
// ADVANCED USERS ONLY
If you are still receiving an error, the steps below may resolve the issue.
Windows XP
- Click on “Start” and Select “Run”
- Type “cmd”(without the quotation marks) into the Run box and hit the “Enter” key on your keyboard.
- Then type “netsh winsock reset”(without the quotation marks) and press Enter
- Restart the computer.
Windows Vista/7
- Click on the Windows icon
- In the “Start Search” field type “cmd”(without the quotation marks).
- Before clicking “Enter” key on your keyboard press “Ctrl”+“Shift”+“Enter”(simultaniously) to elevate your Privileges or Right-click and select “Run as Administrator”.
- Select “Yes”.
- Then type “netsh winsock reset”(without the quotation marks) and press “Enter”.
- Restart the computer.
