{"id":1118,"date":"2012-11-04T18:19:00","date_gmt":"2012-11-04T09:19:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=1118"},"modified":"2024-11-06T01:28:48","modified_gmt":"2024-11-05T16:28:48","slug":"supportx1anonymoussurfingx1troubleshootingx1as_proxy","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/support\/anonymoussurfing\/troubleshooting\/as_proxy\/","title":{"rendered":"Anonymizer Anonymous Surfing Customer Support"},"content":{"rendered":"<div id=\"main_content\">\n<div id=\"support_menu\">\t\tStart Here &#8211; Please Select Your ProductAnonymizer Universal\u2122Anonymizer Nyms\u2122 WebAnonymizer Total Net Shield\u2122 v2.09Anonymizer Total Net Shield\u2122 v2.08Anonymizer Anonymous Surfing\u2122Anonymizer Nyms\u2122 ApplicationAnonymizer Anti-Spyware\u2122Anonymizer Digital Shredder Lite\u2122Go to Business Services<\/div>\n<p><\/p>\n<div id=\"acct_menu\">My Account ServicesMy Account HomeChange EmailChange PasswordUpdate Billing InformationMy DownloadsMy SubscriptionsMy Newsletters<\/div>\n<p><\/p>\n<div class=\"module troubleshooting larger_content\" id=\"center_content\">\n<h3>Anonymous Surfing<\/h3>\n<h6 class=\"unavail\">Anonymous Surfing is no longer available. Anonymous Surfing will be inaccessible after 2\/22\/11. Please contact support to upgrade to Anonymizer Universal.<\/h6>\n<p>If you are experiencing a &#8220;Proxy Error&#8221; message, it means that you may need to replace a program called Microsoft Visual C++.  To accomplish this, <strong>begin by choosing your Windows operating system<\/strong> below and following the steps for each version.<\/p>\n<table id=\"as_ts\">\n<tr>\n<td class=\"desc\">Common Issues:<\/td>\n<td>My IP Address Isn\u2019t Changing- Part 2: Proxy errors<\/td>\n<\/tr>\n<tr>\n<td class=\"desc error\">Error Messages:<\/td>\n<td>Cannot login to pmproxy<br \/>\t\t\t\t\t\t\t\t\t\t\t Cannot start local proxy<br \/>\t\t\t\t\t\t\t\t\t\t\t IP address is 255.255.255.255<\/td>\n<\/tr>\n<\/table>\n<p><span class=\"strong\">My Windows operating system is:<\/span><\/p>\n<ul class=\"tabs\">\n<li><a href=\"#vista\">Windows Vista<\/a><\/li>\n<li><a href=\"#xp\">Windows XP<\/a><\/li>\n<\/ul>\n<p><strong>PLEASE NOTE:<\/strong>  If this does not correct the problem, please follow the <a href=\"as_cannot_connect.html\">My IP address isn\u2019t changing part 1 instructions<\/a> that will help solve the problem your system is experiencing when trying to connect to Anonymizer\u2019s Servers.<\/p>\n<div class=\"tab_content steps\" id=\"vista\">\n<h4>Correcting Proxy Errors in Windows Vista<\/h4>\n<h5>Step 1<\/h5>\n<p>Close all programs currently running<\/p>\n<p>Begin by closing all programs that are currently running on your computer. This includes all web browsers that are open.<\/p>\n<h5>Step 2<\/h5>\n<p>Remove Microsoft Visual C++ 2005 Redistributable (if necessary)<\/p>\n<p>To determine if you need to remove Microsoft Visual C++ from your system, follow these steps.<\/p>\n<ol>\n<li>Click on the Windows icon in the lower left hand side of corner of your computer and choose <strong>\u201cControl Panel\u201d<\/strong> from the menu.<\/li>\n<li>Click on <strong>\u201cPrograms\u201d<\/strong> and then <strong>\u201cPrograms and Features.\u201d<\/strong><\/li>\n<li>Find <strong>\u201cMicrosoft Visual C++ 2005 Redistributable\u201d<\/strong> in the list and click on it. <\/li>\n<li>Your system will ask you if you want to <strong>\u201cUninstall\u201d<\/strong> the program. Choose <strong>\u201cYes.\u201d<\/strong><\/li>\n<li>When complete, <strong>\u201cempty\u201d<\/strong> your Recyling Bin and <strong>\u201cRestart\u201d<\/strong> your computer.  <strong>Proceed to Step 3.<\/strong><\/li>\n<\/ol>\n<h5>Step 3<\/h5>\n<p>Install Microsoft Visual C++ Redistributable<\/p>\n<ol>\n<li>Once you have completely STEP 2 from above, click on the link below to download the Microsoft C++ 2005 Redistributable.<br \/><a href=\"http:\/\/www.microsoft.com\/downloads\/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&#038;displaylang=en\" target=\"_blank\" rel=\"noopener\">http:\/\/www.microsoft.com\/downloads\/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&#038;displaylang=en <\/a><\/li>\n<li>Save the File to your Desktop.<\/li>\n<li>Right click on the Icon for the Microsoft Visual C++ Redistributable that you have just downloaded and select &#8220;<strong>Run as Administrator<\/strong>&#8221; from the menu.<\/li>\n<li>&#8220;<strong>Restart<\/strong>&#8221; your computer.<\/li>\n<\/ol>\n<h5>Step 4<\/h5>\n<p>Ensure the latest Anonymizer Program Version is installed.<\/p>\n<ol>\n<li>Open the &#8220;<strong>Control Panel<\/strong>&#8220;<\/li>\n<li>Select &#8220;<strong>Windows Updates<\/strong>&#8220;<\/li>\n<li>Select &#8220;<strong>Check for updates<\/strong>&#8221; on the left hand side<\/li>\n<li>&#8220;<strong>Install<\/strong>&#8221; updates<br \/>  Do <strong>NOT<\/strong> install Internet Explorer 8, if listed. <\/li>\n<li>&#8220;<strong>Restart<\/strong>&#8221; the computer<\/li>\n<\/ol>\n<h5>Step 5<\/h5>\n<p>Restart the Anonymizer software<\/p>\n<p>If this does not correct the issue, please follow the <a href=\"as_cannot_connect.html\">My IP address isn\u2019t changing part 1 instructions<\/a><\/p>\n<\/div>\n<div class=\"tab_content steps\" id=\"xp\">\n<h4>Correcting Proxy Errors in Windows XP<\/h4>\n<p>This type of proxy error indicates that you are either missing &#8220;Microsoft Visual C++ 2005 Redistributable&#8221; or the version you have installed is either incomplete or corrupted.   Follow the steps below to correct the problem.<\/p>\n<h5>Step 1<\/h5>\n<p>Close all programs currently running<\/p>\n<p>Begin by closing all programs that are currently running on your computer. This includes all web browsers that are open.<\/p>\n<h5>Step 2<\/h5>\n<p>Remove Microsoft Visual C++ 2005 Redistributable (if necessary)<\/p>\n<p>To determine if you need to remove Microsoft Visual C++ from your system, follow these steps.<\/p>\n<ol>\n<li>Right click on the Anonymizer icon in the system tray on the lower left side of your computer.  Choose <strong>\u201cExit\u201d<\/strong> from the menu that appears.\n<li>Click on the <strong>\u201cStart\u201d<\/strong> button on the lower left hand side of your computer and choose <strong>\u201cControl Panel.\u201d<\/strong><\/li>\n<li>Click on <strong>\u201cAdd\/Remove\u201d<\/strong> Programs.<\/li>\n<li>Find Microsoft Visual C++ Redistributable in the list (if present) and select the <strong>\u201cRemove\u201d<\/strong> option next to the program. <\/li>\n<\/li>\n<\/ol>\n<h5>Step 3<\/h5>\n<p>Reinstall Microsoft Visual C++ 2005 Redistributable<\/p>\n<ol>\n<li><strong>\u201cReinstall\u201d<\/strong> Microsoft Visual C++ 2005 Redistributable by following this link.<br \/><a href=\"http:\/\/www.microsoft.com\/downloads\/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&#038;displaylang=en\" target=\"_blank\" rel=\"noopener\">http:\/\/www.microsoft.com\/downloads\/details.aspx?familyid=200b2fd9-ae1a-4a14-984d-389c36f85647&#038;displaylang=en<\/a><\/li>\n<li><strong>\u201cRestart\u201d<\/strong> your computer.<\/li>\n<\/ol>\n<h5>Step 4<\/h5>\n<p>Run your Windows Updates<\/p>\n<ol>\n<li>Open the &#8220;<strong>Control Panel<\/strong>&#8220;<\/li>\n<li>Select &#8220;<strong>Automatic Updates<\/strong>&#8220;<\/li>\n<li>Click on &#8220;<strong>Windows Update<\/strong>&#8221; Web site<\/li>\n<li>Select &#8220;<strong>Custom<\/strong>&#8220;<\/li>\n<li>Install High-Priority updates<br \/>  Do <strong>NOT<\/strong> install Internet Explorer 8, if listed.<\/li>\n<li>&#8220;<strong>Restart<\/strong>&#8221; the computer<\/li>\n<\/ol>\n<h5>Step 5<\/h5>\n<p>Restart the Anonymizer software<\/p>\n<p>If this does not correct the issue, please follow the <a href=\"as_cannot_connect.html\">My IP address isn\u2019t changing part 1 instructions<\/a><\/p>\n<\/div>\n<p>ol {text-align:left; margin:5px 0 10px 30px;}ol li {list-style:decimal outside; padding:0 0 5px;}$(&#8216;#side_nav a:contains(&#8220;Troubleshooting&#8221;)&#8217;).addClass(&#8216;active&#8217;);<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Start Here &#8211; Please Select Your ProductAnonymizer Universal\u2122Anonymizer Nyms\u2122 WebAnonymizer Total Net Shield\u2122 v2.09Anonymizer Total Net Shield\u2122 v2.08Anonymizer Anonymous Surfing\u2122Anonymizer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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