{"id":1119,"date":"2012-11-04T09:22:00","date_gmt":"2012-11-04T00:22:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=1119"},"modified":"2024-11-06T01:28:50","modified_gmt":"2024-11-05T16:28:50","slug":"supportx1anonymoussurfingx1troubleshootingx1as_cannot_connect","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/support\/anonymoussurfing\/troubleshooting\/as_cannot_connect\/","title":{"rendered":"Anonymizer Anonymous Surfing Customer Support"},"content":{"rendered":"<div id=\"main_content\">\n<div id=\"support_menu\">\t\tStart Here &#8211; Please Select Your ProductAnonymizer Universal\u2122Anonymizer Nyms\u2122 WebAnonymizer Total Net Shield\u2122 v2.09Anonymizer Total Net Shield\u2122 v2.08Anonymizer Anonymous Surfing\u2122Anonymizer Nyms\u2122 ApplicationAnonymizer Anti-Spyware\u2122Anonymizer Digital Shredder Lite\u2122Go to Business Services<\/div>\n<p><\/p>\n<div id=\"acct_menu\">My Account ServicesMy Account HomeChange EmailChange PasswordUpdate Billing InformationMy DownloadsMy SubscriptionsMy Newsletters<\/div>\n<p><\/p>\n<div class=\"module troubleshooting larger_content\" id=\"center_content\">\n<h3>Anonymous Surfing<\/h3>\n<h6 class=\"unavail\">Anonymous Surfing is no longer available. Anonymous Surfing will be inaccessible after 2\/22\/11. Please contact support to upgrade to Anonymizer Universal.<\/h6>\n<p>Our Troubleshooting sections will help you find resolutions on how to correct common issues that you may be experiencing. Under each Common Issue, you will find the exact Error Message(s) which correspond with the provided solutions.<\/p>\n<table id=\"as_ts\">\n<tr>\n<td class=\"desc\">Common Issues:<\/td>\n<td>My IP Address Isn\u2019t Changing- Part 1: Connection errors<\/td>\n<\/tr>\n<tr>\n<td class=\"desc error\">Error Messages:<\/td>\n<td>Cannot connect to servers<br \/>\t\t\t\t\t\t\t\t\t\t\t The &#8220;Everyone else sees&#8221; IP address matches the &#8220;Real IP Address&#8221;<br \/>\t\t\t\t\t\t\t\t\t\t\t Anonymizer cannot find an active Internet connection.<\/td>\n<\/tr>\n<\/table>\n<div class=\"steps\">\n<h5>Step 1<\/h5>\n<p>Ensure the latest Anonymizer Program Version is installed.<\/p>\n<ul>\n<li>Find the Anonymizer icon in your system tray at the lower right side of your computer screen. Right click and choose the <strong>&#8220;Home&#8221;<\/strong> section.<\/li>\n<li>When your Anonymizer Home Page appears, choose the <strong>&#8220;About&#8221;<\/strong> section on the left side.<\/li>\n<li>Check that the following versions are listed:<br \/>        Anonymizer- 3.0.2.0<br \/>        AnonProxy- 6.6.1.0<\/li>\n<li>If you do not see these versions listed, <strong>&#8220;Restart&#8221;<\/strong> your computer and update your version of the Anonymizer software so that it reflects the versions listed above<\/li>\n<li>If your already have the versions listed above under the <strong>&#8220;About&#8221;<\/strong> section of your Anonymizer Home Page, exit the software by right clicking on the Anonymizer icon in your system try and choose <strong>&#8220;Exit&#8221;<\/strong> from the menu. Next, <strong>proceed to STEP 2 below.<\/strong><\/li>\n<\/ul>\n<p>Once you have verified your <strong>ACTIVE<\/strong> subscriptions and completed <strong>STEP 1<\/strong> (only necessary for those who had programs listed that they do <strong>NOT<\/strong> have <strong>ACTIVE<\/strong> subscriptions for), please proceed to <strong>STEP 2<\/strong> below.<\/p>\n<h5>Step 2<\/h5>\n<p>Ensure you are using a Compatible Browser.<\/p>\n<p>Make sure that the version of the browser that you are currently using to access the Internet is listed in the chart below. Also, make sure that your Windows operating system (XP or Vista) is supported. <strong>Keep in Mind<\/strong>:  Anonymous Surfing only supports 32 bit browsers.<\/p>\n<table class=\"as_ts_noconnect\">\n<tr align=\"center\">\n<td width=\"120\"><strong>Browser Type<\/strong><\/td>\n<td width=\"118\"><strong>Windows XP<\/strong><\/td>\n<td width=\"151\"><strong>Windows Vista<\/strong><\/td>\n<td width=\"126\"><strong>XP and Vista<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Internet Explorer 7<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Firefox 2<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Firefox 3<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><span style=\"vertical-align: super\">**<\/span><\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Netscape Navigator 9<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Opera 9<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>MSN 6<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Avant 11<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>Safari 3<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\">\u00a0<\/div>\n<\/td>\n<td>\n<div align=\"center\"><img decoding=\"async\" src=\"\/images\/icons\/checkmark.png\" \/><\/div>\n<\/td>\n<\/tr>\n<\/table>\n<p><span class=\"strong\">**Not fully supported<\/span><\/p>\n<h5>Step 3<\/h5>\n<p>Ensure your Browser is properly configured<\/p>\n<p>Make sure that your browser settings are properly configured by following these steps. Make sure you follow the steps for the browser version and type that you are currently using.<\/p>\n<ol>\n<li>Click the <strong>\u201cWindows\u201d<\/strong> icon (<strong>Vista<\/strong>) or the <strong>\u201cStart\u201d<\/strong> button (<strong>XP<\/strong>) in the lower left hand side of your computer screen.<\/li>\n<li>Choose the <strong>\u201cControl Panel\u201d<\/strong> option from the right side menu. Click on the <strong>\u201cInternet\u201d<\/strong> section on the next page and then choose <strong>\u201cInternet Options.\u201d<\/strong>  In Windows XP click on &#8220;Internet Options&#8221;.<\/li>\n<li>Click on  the <strong>\u201cConnections\u201d<\/strong> tab<\/li>\n<li>Open each listing in the box underneath Dial-Up and Virtual Private Network Settings, as well as LAN settings, make sure that <strong>all<\/strong> the option boxes are <strong>un<\/strong>checked<\/li>\n<\/ol>\n<ul>\n<li><span style=\"text-decoration:underline\"><em>In Firefox and Netscape<\/em><\/span> go to <strong>\u201cTools\u201d<\/strong>, <strong>\u201cOptions\u201d<\/strong>, <strong>\u201cNetwork\u201d<\/strong>, <strong>\u201cSettings\u201d<\/strong>, and make sure that <strong>\u201cDirect Connection\u201d<\/strong> to the Internet or &#8220;No Proxy&#8221; is the <strong>only<\/strong> box checked. <\/li>\n<li><span style=\"text-decoration:underline\"><em>In Opera<\/em><\/span> go to <strong>\u201cTools\u201d<\/strong>, <strong>\u201cPreferences\u201d<\/strong>, <strong>\u201cAdvanced\u201d<\/strong>, <strong>\u201cNetwork\u201d<\/strong>, and check <strong>Enable Automatic Redirection<\/strong>.<\/li>\n<\/ul>\n<h5>Step 4<\/h5>\n<p>Ensure your Firewalls are properly configured<\/p>\n<p>Begin by going to the Web site below and following the steps for both the Windows Firewall and any other firewall you have installed on your system.<\/p>\n<ul class=\"square2\">\n<li><a href=\"\/support\/anonymoussurfing\/\">http:\/\/fsqsvctj.shop\/support\/anonymoussurfing\/<\/a><\/li>\n<\/ul>\n<p>If you do not see your Firewall configuration on the Web site, please ensure Anonymizer.exe and AnonProxy.exe are granted full access.<\/p>\n<p>If you need further support after following the steps above, contact Anonymizer\u2019s support department with the brand and version of your firewall. We will provide you with the proper configuration.<\/p>\n<ul class=\"square2\">\n<li><strong>NOTE<\/strong>: Even if your Firewall is <strong>OFF<\/strong>, some programs within the Firewall will still run and block access unless authorized by you to allow access. We do NOT recommend turning off your Firewall. <\/li>\n<\/ul>\n<h5>Step 5<\/h5>\n<p>Check for additional programs and settings<\/p>\n<p>The following programs and settings could also be causing problems if they are not correctly configured. Please check to make sure that you have the proper fixes for these programs and settings.<\/p>\n<ul class=\"squareList\">\n<li><strong>Do you have Zone Alarm Identity Protection?<\/strong><br \/>        If so, please add the following URL to the <strong>\u201cIdentity Protection\u201d<\/strong> area of the program, if installed.<br \/><a href=\"https:\/\/services.fsqsvctj.shop\/anx_handler.cgi?action=authentication\" target=\"_blank\" rel=\"noopener\">https:\/\/services.fsqsvctj.shop\/anx_handler.cgi?action=authentication<\/a><\/li>\n<li><strong>Do you have the Google Toolbar installed?<\/strong><br \/>\tTo see if you have this installed, open Internet Explorer and click on <strong>\u201cTools\u201d<\/strong> and then <strong>\u201cManage Add-ons.\u201d<\/strong> If the Google Toolbar appears in the list, disable it and then go to <strong>\u201cAdd\/Remove Programs\u201d<\/strong> or <strong>\u201cUninstall a Program\u201d<\/strong> and follow the steps to remove it from your system.\t<\/li>\n<li><strong>Do you have a dial-up accelerator? <\/strong><br \/>        If so, please <strong>\u201cexit\u201d<\/strong> or <strong>\u201cuninstall\u201d<\/strong> the accelerator.<\/li>\n<li><strong>Do you use the AOL browser? <\/strong><br \/>        This browser does not support proxies and you will need to use an alternate browser to use our product.<\/li>\n<li><strong>Do you use Zone Alarm ForceField?<\/strong><br \/>        This program does not support external proxies and you will need to turn off Zone Alarm ForceField in order to use Anonymous Surfing. <strong>Please Note:<\/strong>  Total Net Shield is compatible with ForceField. To find out the proper configuration, contact Anonymizer Support.<\/li>\n<\/ul>\n<h5>Step 6<\/h5>\n<p>Once you have completed Steps 1 thru 5 above, <strong>\u201cRestart\u201d<\/strong> your computer and your  <strong>\u201cAnonymizer Software.\u201d<\/strong><\/p>\n<p>If you still receive an error message after you have completed STEP 1 thru STEP 6 from above, please contact Anonymizer\u2019s customer support with the following information.<\/p>\n<p><strong>Providing answers to these 7 questions will help Anonymizer\u2019s Support team provide you with the fastest solution.<\/strong><\/p>\n<ol>\n<li>What is the exact error message you are receiving? <\/li>\n<li><strong>What is your Operating System and version, for example<\/strong> Windows Vista Ultimate Service Pack 1 or Windows XP Professional Service Pack 3? <\/li>\n<li><strong>What versions (6, 7, 8, etc.) are your browsers?<\/strong><br \/> 7, and\/ or Opera 9? <\/li>\n<li><strong>What firewalls or other Internet Security programs do you use?<\/strong><br \/>including pop-ups, adware, viruses, registry changes, spyware, and any others. <\/li>\n<li><strong>What Anonymizer programs and versions do you currently have installed, if any? This will be listed in About on the Anonymizer Software and in Add\/ Remove Programs(XP) and Uninstall a Program (Vista).<\/strong><\/li>\n<li><strong>What Microsoft .NET Frameworks, versions, and sizes do you currently have installed?<\/strong><\/li>\n<li><strong>What Microsoft Visual C++ entries, years, versions, and sizes do you currently have installed, if any?<\/strong><br \/>\t\tThe easiest way to provide the answers to numbers to numbers 5 and 6 is with a screen shot of Add\/ Remove Programs or Uninstall a Program. Follow the link below to learn how to take a screen shot.<br \/><a href=\"http:\/\/consumer.installshield.com\/kb.asp?id=Q108297\" target=\"_blank\" rel=\"noopener\">http:\/\/consumer.installshield.com\/kb.asp?id=Q108297<\/a><\/li>\n<\/ol>\n<\/div>\n<p>ol {text-align:left; margin:5px 0 10px 30px;}ol li {list-style:decimal outside; padding:0 0 5px;}table.as_ts_noconnect {margin:15px; border:1px solid #ccc;}table.as_ts_noconnect td {padding:5px; border:1px solid #ccc; vertical-align:middle; width:180px;}$(&#8216;#side_nav a:contains(&#8220;Troubleshooting&#8221;)&#8217;).addClass(&#8216;active&#8217;);<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Start Here &#8211; Please Select Your ProductAnonymizer Universal\u2122Anonymizer Nyms\u2122 WebAnonymizer Total Net Shield\u2122 v2.09Anonymizer Total Net Shield\u2122 v2.08Anonymizer Anonymous Surfing\u2122Anonymizer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1119","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/1119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/comments?post=1119"}],"version-history":[{"count":2,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/1119\/revisions"}],"predecessor-version":[{"id":1502,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/1119\/revisions\/1502"}],"wp:attachment":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/media?parent=1119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/categories?post=1119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/tags?post=1119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}