{"id":283,"date":"2015-04-04T10:27:00","date_gmt":"2015-04-04T01:27:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=283"},"modified":"2024-11-06T00:39:16","modified_gmt":"2024-11-05T15:39:16","slug":"supportx1troubleshootingx1windows-troubleshootingx1cannot-update-install-anonymizer-universal-2","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\/","title":{"rendered":"Anonymizer Universal Email Problem"},"content":{"rendered":"<div class=\"entry-content\">\n<div class=\"at-above-post-page addthis-toolbox at-wordpress-hide\" data-title=\"Cannot Update or Install Anonymizer Universal\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\"><\/div>\n<div class=\"at-above-post-page-recommended addthis-toolbox at-wordpress-hide\" data-title=\"Cannot Update or Install Anonymizer Universal\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\"><\/div>\n<section class=\"step\">\n<section class=\"step\"><strong>Issue: Cannot Update or Install Anonymizer Universal<\/strong><\/section>\n<section class=\"step\"><strong>Error Messages(s):<\/strong><\/p>\n<ul>\n<li>Update process will not complete<\/li>\n<li>Unable to uninstall Anonymizer Universal<\/li>\n<li>Unable to install Anonymizer after uninstalling from control panel<\/li>\n<li>Error: The specified path \u2018$WINDOWSINSTALLERDIR$\u2019 is unavailable<\/li>\n<li>Anonymizer installation failed: fatal error during installation. Please check your settings and try again<\/li>\n<li>Error from reading file: CProgra~3ANONYM~1INSTAL~1{xxx~1OFFLINExxxxxxAnonymizer Universal.exe. Verify that the file exists and that you can access it.<\/li>\n<li>Runtime error in install: List index out of bounds (-1)<\/li>\n<li>Access violation at address xxxx. Read of address xxxx<\/li>\n<li>Other installation error<\/li>\n<\/ul>\n<p><strong>Resolution(s):<\/strong> These errors are due to an incomplete installation of the Anonymizer Universal application and\/or the Anonymizer Universal Updater. The steps below will remove Anonymizer Universal and the Anonymizer Universal Updater completely and will enable a fresh installation of Anonymizer Universal.<\/p>\n<p>To resolve this issue, please follow the steps below:<\/p>\n<\/section>\n<section class=\"step\">\n<h1>Step 1<\/h1>\n<p>If Anonymizer Universal is currently running, exit the application by right-clicking on the Anonymizer icon on the bottom right hand side of the screen (by the clock) and left-click \u201cExit.\u201d<\/p>\n<\/section>\n<section class=\"step\">\n<h1>Step 2<\/h1>\n<p>Start by uninstalling the application from \u201cPrograms and Features\u201d (Windows 7\/ Vista) or \u201cAdd or Remove Programs\u201d (Windows XP):<\/p>\n<ul>\n<li>Click on your Windows icon (Start Menu) then click \u201cControl Panel.\u201d<\/li>\n<li>Click on \u201cPrograms and Features,\u201d then select \u201cUninstall a Program.\u201d<\/li>\n<li>Once the list populates, select Anonymizer Universal and click the \u201cRemove\u201d or \u201cUninstall\u201d button.<\/li>\n<li>The install wizard will appear. Ensure that \u201cRemove\u201d is selected.<\/li>\n<li>Ensure the box is checked next to \u201cRemove saved user information\u201d and click \u201cNext\u201d twice.<\/li>\n<li>Click \u201cFinish.\u201d<\/li>\n<\/ul>\n<p>Please Note: If you are unable to remove Anonymizer Universal using this method, please proceed to the next step.<\/p>\n<\/section>\n<section class=\"step\">\n<h1>Step 3<\/h1>\n<p>Start by uninstalling the application from \u201cPrograms and Features\u201d (Windows Vista and higher) or \u201cAdd or Remove Programs\u201d (Windows XP):<\/p>\n<ul>\n<li>Click on Clean up Utility and download and run the \u201cAnonymizer Universal Windows Cleanup Utility.\u201d<\/li>\n<li>When the \u201cAnonymizer Universal Cleanup Utility\u201d runs select \u201cContinue.\u201d<\/li>\n<li>Select \u201cComplete Cleanup\u201d and click \u201cStart.\u201d<\/li>\n<li>Click \u201cOK\u201d when the message is received regarding User Account Control (Windows Vista and higher).<\/li>\n<li>Click \u201cYes\u201d when User Account Control prompts to allow access the registry (Windows Vista and higher).<\/li>\n<li>Click \u201cDone.\u201d<\/li>\n<li>Empty the Recycling Bin.<\/li>\n<\/ul>\n<\/section>\n<section class=\"step\">\n<h1>Step 4<\/h1>\n<p>Restart your computer.<\/p>\n<\/section>\n<section class=\"step\">\n<h1>Step 5<\/h1>\n<p>Once the computer has been restarted, install Anonymizer Universal again.<\/p>\n<p>Please Note: It is necessary to download a new copy of Anonymizer Universal after running the Cleanup Utility as it removes portions of previous downloaded copies.<\/p>\n<p>To download a new copy, please access your account page here. Go to \u201cAccount Home\u201d once logged in to download the latest Windows client.<\/p>\n<\/section>\n<\/section>\n<div class=\"at-below-post-page addthis-toolbox at-wordpress-hide\" data-title=\"Cannot Update or Install Anonymizer Universal\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\"><\/div>\n<div class=\"at-below-post-page-recommended addthis-toolbox at-wordpress-hide\" data-title=\"Cannot Update or Install Anonymizer Universal\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\"><\/div>\n<div class=\"section section-troubleshooting\">\n<nav class=\"menu-troubleshooting-container\">\n<ul class=\"menu\" id=\"menu-troubleshooting\">\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-538\" id=\"menu-item-538\"><a>Mac OSX Troubleshooting<\/a>\n<ul 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href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/microsoft-outlook-2013-mail-wont-send-anonymizer-universal\">Microsoft Outlook 2013 mail won\u2019t send with Anonymizer Universal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1058\" id=\"menu-item-1058\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/thunderbird-configuration\">Thunderbird configuration<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1057\" id=\"menu-item-1057\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/windows-cleanup-utility\">Windows Cleanup Utility<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-542\" id=\"menu-item-542\"><a>Hardware Firewall<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type 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menu-item-type-post_type menu-item-object-page menu-item-948\" id=\"menu-item-948\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/trend-micro-internet-security-2014\">Trend Micro Internet Security 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-947\" id=\"menu-item-947\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/microsoft-windows-7\">Microsoft Windows 7<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-954\" id=\"menu-item-954\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/microsoft-windows-8\">Microsoft Windows 8<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-543\" id=\"menu-item-543\"><a>Error Codes<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-848\" id=\"menu-item-848\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/anonymizer-universal-windows-error-code-1120\">Error Code 1120<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-849\" id=\"menu-item-849\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1122\">Error Code 1122<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-850\" id=\"menu-item-850\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1246\">Error Code 1246<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-851\" id=\"menu-item-851\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1250\">Error Code 1250<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-852\" id=\"menu-item-852\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1747\">Error Code 1747<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-853\" id=\"menu-item-853\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-2343\">Error Code 2343<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-854\" id=\"menu-item-854\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-633\">Error Code 633<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-855\" id=\"menu-item-855\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-692\">Error Code 692<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-856\" id=\"menu-item-856\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-10022-10045\">Error Codes 10022 \/ 10045<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-857\" id=\"menu-item-857\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-1108-1109\">Error Codes 1108 \/ 1109<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-858\" id=\"menu-item-858\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-1247-1248-1253\">Error Codes 1247 \/ 1248 \/ 1253<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-859\" id=\"menu-item-859\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-638-789-792-809\">Error Codes 638 \/ 789 \/ 792 \/ 809<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-860\" id=\"menu-item-860\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-691-629-1218\">Error Codes 691 \/ 629 \/ 1218<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-861\" id=\"menu-item-861\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-768-1100\">Error Codes 768 \/ 1100<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-862\" id=\"menu-item-862\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-768-781\">Error Codes 768 \/ 781<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/nav><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Issue: Cannot Update or Install Anonymizer Universal Error Messages(s): Update process will not complete Unable to uninstall Anonymizer Universal Unable [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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