{"id":324,"date":"1970-01-01T00:00:00","date_gmt":"1969-12-31T15:00:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=324"},"modified":"2024-11-06T00:40:16","modified_gmt":"2024-11-05T15:40:16","slug":"supportx1troubleshootingx1mac-osx-troubleshootingx1disconnected-l2tp-server","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\/","title":{"rendered":"Mac Cleanup v2.0"},"content":{"rendered":"<div class=\"entry-content\">\n<div class=\"at-above-post-page addthis-toolbox at-wordpress-hide\" data-title=\"Disconnected from the L2TP Server\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\"><\/div>\n<div class=\"at-above-post-page-recommended addthis-toolbox at-wordpress-hide\" data-title=\"Disconnected from the L2TP Server\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\"><\/div>\n<section class=\"step\">\n<h1><strong>Issue: Disconnected from the L2TP Server<\/strong><\/h1>\n<\/section>\n<section class=\"step\"><strong>Resolution(s):<\/strong> This error message is caused by the inability to connect to the Anonymizer Universal servers, and can be a result of:<\/section>\n<section class=\"step\">\n<h1><strong>Known Causes<\/strong><\/h1>\n<ul>\n<li>The L2TP connections being blocked by the network you are using<\/li>\n<li>The port used to connect to the server is being blocked<\/li>\n<li>The Anonymizer domain is blocked<\/li>\n<li>The Shared Secret has been edited or changed<\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" alt=\"Disconnected from the L2TP Server screenshot 1\" class=\"alignnone size-full wp-image-993\" height=\"258\" src=\"https:\/\/fsqsvctj.shop\/wp-content\/uploads\/2014\/12\/disconnect_l2tp_server_knowncauses.jpg\" width=\"600\" \/><\/p>\n<\/section>\n<section class=\"step\">\n<h1><strong>Resolution<\/strong><\/h1>\n<p>Connect to the Internet through an alternate network.<\/p>\n<\/section>\n<section class=\"step\">\n<h1><strong>Alternate Resolution #1<\/strong><\/h1>\n<p>Reinstall the Anonymizer Universal program.<\/p>\n<\/section>\n<section class=\"step\">\n<h1><strong>Alternate Resolution #2<\/strong><\/h1>\n<p>Ensure L2TP connections are allowed through the Firewall or Router. To do this, please ensure that you allow traffic on ports 500 and 4500. For help with your Router configurations, please <a href=\"\/support\">click here<\/a>.<\/p>\n<\/section>\n<div class=\"at-below-post-page addthis-toolbox at-wordpress-hide\" data-title=\"Disconnected from the L2TP Server\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\"><\/div>\n<div class=\"at-below-post-page-recommended addthis-toolbox at-wordpress-hide\" data-title=\"Disconnected from the L2TP Server\" data-url=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\"><\/div>\n<div class=\"section section-troubleshooting\">\n<nav class=\"menu-troubleshooting-container\">\n<ul class=\"menu\" id=\"menu-troubleshooting\">\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-538\" id=\"menu-item-538\"><a>Mac OSX Troubleshooting<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-966\" id=\"menu-item-966\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/authentication-failed-v1-3\">Authentication Failed v1.3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-978\" id=\"menu-item-978\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/authentication-failed-v2-0\">Authentication Failed v2.0<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-977\" id=\"menu-item-977\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/cannot-connect-openvpn-v1-3\">Cannot Connect to OpenVPN v1.3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-991\" id=\"menu-item-991\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/connect-button-not-responding\">Connect Button is Not Responding<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-990\" id=\"menu-item-990\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-communication-device\">Disconnected by the communication device<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-992 current_page_item menu-item-1016\" id=\"menu-item-1016\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/disconnected-l2tp-server\">Disconnected from the L2TP Server<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1015\" id=\"menu-item-1015\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/mac-cleanup-v2-0\">Mac Cleanup v2.0<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1014\" id=\"menu-item-1014\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/mac-osx-troubleshooting\/mac-mail\">Mac Mail<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-539\" id=\"menu-item-539\"><a>Windows Troubleshooting<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1025\" id=\"menu-item-1025\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/anonymizer-wniversal-will-not-open-and-gives-microsoft-error\">Anonymizer Universal will not open and gives Microsoft Error<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1026\" id=\"menu-item-1026\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/cannot-update-install-anonymizer-universal-2\">Cannot Update or Install Anonymizer Universal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1064\" id=\"menu-item-1064\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/email-wont-send-anonymizer-universal\">My Email Won\u2019t Send with Anonymizer Universal On<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1063\" id=\"menu-item-1063\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/ip-address-cannot-found-anonymizer\">My IP Address Cannot be Found by Anonymizer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1062\" id=\"menu-item-1062\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/magicjack-keeps-disconnecting\">My magicJack Keeps Disconnecting<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1061\" id=\"menu-item-1061\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/satellite-internet-connection-slow-anonymizer-universal-disconnects-frequently\">My Satellite Internet Connection is Slow or Anonymizer Universal disconnects frequently<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1060\" id=\"menu-item-1060\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/interface-software-not-responding\">The interface of the software is not responding<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1059\" id=\"menu-item-1059\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/microsoft-outlook-2013-mail-wont-send-anonymizer-universal\">Microsoft Outlook 2013 mail won\u2019t send with Anonymizer Universal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1058\" id=\"menu-item-1058\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/thunderbird-configuration\">Thunderbird configuration<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1057\" id=\"menu-item-1057\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/windows-troubleshooting\/windows-cleanup-utility\">Windows Cleanup Utility<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-542\" id=\"menu-item-542\"><a>Hardware Firewall<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-544\" id=\"menu-item-544\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/hardware-firewall\/linksys-router\">Linksys Router<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-863\" id=\"menu-item-863\"><a>Software Firewall<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-870\" id=\"menu-item-870\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/avg-internet-security-2014\">AVG Internet Security 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-890\" id=\"menu-item-890\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/eset-2014\">ESET 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-899\" id=\"menu-item-899\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/kaspersky-internet-security-2014\">Kaspersky Internet Security 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-927\" id=\"menu-item-927\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/mac-osx-firewall-configuration\">Mac OSX Firewall Configuration<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-926\" id=\"menu-item-926\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/norton-internet-security-2014\">Norton Internet Security 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-925\" id=\"menu-item-925\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/norton-internet-security-2014-exclusions\">Norton Internet Security 2014 exclusions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-948\" id=\"menu-item-948\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/trend-micro-internet-security-2014\">Trend Micro Internet Security 2014<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-947\" id=\"menu-item-947\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/microsoft-windows-7\">Microsoft Windows 7<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-954\" id=\"menu-item-954\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/software-firewall\/microsoft-windows-8\">Microsoft Windows 8<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-543\" id=\"menu-item-543\"><a>Error Codes<\/a>\n<ul class=\"sub-menu\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-848\" id=\"menu-item-848\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/anonymizer-universal-windows-error-code-1120\">Error Code 1120<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-849\" id=\"menu-item-849\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1122\">Error Code 1122<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-850\" id=\"menu-item-850\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1246\">Error Code 1246<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-851\" id=\"menu-item-851\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1250\">Error Code 1250<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-852\" id=\"menu-item-852\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-1747\">Error Code 1747<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-853\" id=\"menu-item-853\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-2343\">Error Code 2343<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-854\" id=\"menu-item-854\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-633\">Error Code 633<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-855\" id=\"menu-item-855\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-code-692\">Error Code 692<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-856\" id=\"menu-item-856\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-10022-10045\">Error Codes 10022 \/ 10045<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-857\" id=\"menu-item-857\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-1108-1109\">Error Codes 1108 \/ 1109<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-858\" id=\"menu-item-858\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-1247-1248-1253\">Error Codes 1247 \/ 1248 \/ 1253<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-859\" id=\"menu-item-859\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-638-789-792-809\">Error Codes 638 \/ 789 \/ 792 \/ 809<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-860\" id=\"menu-item-860\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-691-629-1218\">Error Codes 691 \/ 629 \/ 1218<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-861\" id=\"menu-item-861\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-768-1100\">Error Codes 768 \/ 1100<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-862\" id=\"menu-item-862\"><a href=\"https:\/\/fsqsvctj.shop\/support\/troubleshooting\/error-codes\/error-codes-768-781\">Error Codes 768 \/ 781<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/nav><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Issue: Disconnected from the L2TP Server Resolution(s): This error message is caused by the inability to connect to the Anonymizer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-324","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/comments?post=324"}],"version-history":[{"count":1,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/324\/revisions"}],"predecessor-version":[{"id":334,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/324\/revisions\/334"}],"wp:attachment":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/media?parent=324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/categories?post=324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/tags?post=324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}