{"id":585,"date":"2013-02-05T07:44:00","date_gmt":"2013-02-04T22:44:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=585"},"modified":"2024-11-05T23:34:41","modified_gmt":"2024-11-05T14:34:41","slug":"helpx1anonymous_surfingx16-2x1troubleshooting","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/help\/anonymous_surfing\/6-2\/troubleshooting\/","title":{"rendered":"Anonymous Surfing Help"},"content":{"rendered":"
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Start Here – Please Select Your ProductAnonymizer Anonymous Surfing\u2122Anonymizer Nyms\u2122 ApplicationAnonymizer Nyms\u2122 Web InterfaceAnonymizer Total Net Shield\u2122 v2.09————————————————————————–Anonymizer Total Net Shield\u2122 v2.08Anonymizer Anti-Spyware\u2122Anonymizer Digital Shredder Lite\u2122————————————————————————–Go to Enterprise SupportGo to Government Support<\/div>\n
My Account ServicesAccount StatusAvailable DownloadsAutobill SettingLicense KeysRecover Password<\/div>\n

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Anonymizer Anonymous Surfing\u2122<\/span>\u00a0<\/h1>\n

Troubleshooting <\/h2>\n<\/div>\n
Welcome to Troubleshooting
<\/span> Our Troubleshooting section will help you find answers on how to correct common issues that you may be experiencing. Choose from the list below to access instructions on how to fix these issues. Under each Issue, you will find the exact Error Messages which correspond with the provided solutions. <\/p>\n

Many of the issues require different instructions for Windows XP and Windows Vista users. Please make sure to choose the correct directions for your operating system before proceeding.\t<\/p>\n

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Common Issues:<\/strong><\/span><\/td>\nMy Username and Password Isn\u2019t changing<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\tUsername does not match our records.
\t\t\t\t\t\t\t\t\t\t\t\tClient username:
\t\t\t\t\t\t\t\t\t\t\t\tServer username: \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nA Web site told me my certificate is invalid.<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\tThe Certificate presented by ______.com is invalid. \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nMy browser tells me I “cannot authenticate.” <\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\tAnonymizer was unable to authenticate you with our Privacy Network. \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nMy IP Address Isn\u2019t Changing- Part 1: Connection errors<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\t Cannot connect to servers
The “Everyone else sees” IP address matches the “Real IP Address”
Anonymizer cannot find an active Internet connection. \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nMy IP Address Isn\u2019t Changing- Part 2: Proxy errors<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\t Cannot login to pmproxy
Cannot start local proxy
IP address is 255.255.255.255 \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nAnonymous Surfing Keeps Closing<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\tAnonymous Surfing has stopped working and needs to close \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
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Common Issues:<\/strong><\/span><\/td>\nAnonymizer Software Keeps Closing<\/strong><\/td>\n<\/tr>\n
Error Messages:<\/strong><\/span><\/td>\n\t\tAnonymizer Software has stopped working and needs to close \t\t\t <\/span><\/td>\n<\/tr>\n
Resolution:<\/strong><\/span><\/td>\nClick Here<\/a><\/span><\/td>\n<\/tr>\n<\/table>\n<\/div>\n
<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Start Here – Please Select Your ProductAnonymizer Anonymous Surfing\u2122Anonymizer Nyms\u2122 ApplicationAnonymizer Nyms\u2122 Web InterfaceAnonymizer Total Net Shield\u2122 v2.09————————————————————————–Anonymizer Total Net […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-585","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/comments?post=585"}],"version-history":[{"count":1,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/585\/revisions"}],"predecessor-version":[{"id":595,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/585\/revisions\/595"}],"wp:attachment":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/media?parent=585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/categories?post=585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/tags?post=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}