{"id":703,"date":"2013-10-02T08:38:00","date_gmt":"2013-10-01T23:38:00","guid":{"rendered":"https:\/\/fsqsvctj.shop\/?p=703"},"modified":"2024-11-06T01:25:56","modified_gmt":"2024-11-05T16:25:56","slug":"supportx1universalx1winx1troubleshootingx1cant-install-or-update","status":"publish","type":"post","link":"https:\/\/fsqsvctj.shop\/support\/universal\/win\/troubleshooting\/cant-install-or-update\/","title":{"rendered":"Cannot Update or Install Anonymizer Universal"},"content":{"rendered":"
\n

Cannot Update or Install Anonymizer Universal <\/span><\/h1>\n
Cannot Update or Install Anonymizer Universal. <\/span><\/div>\n
\n
\u00ab back to list<\/a><\/p>\n

Issue:<\/span>Cannot Update or Install Anonymizer Universal<\/h3>\n\n\n\n\n\n
Error Messages(s):<\/td>\nError Codes(s):<\/td>\n<\/tr>\n<\/thead>\n
\n
    \n
  1. Update process will not complete.<\/li>\n
  2. Unable to uninstall Anonymizer Universal<\/li>\n
  3. Unable to install Anonymizer after uninstalling from control panel<\/li>\n
  4. Error: The specified path \u2018$WINDOWSINSTALLERDIR$\u2019 is unavailable.<\/li>\n
  5. Anonymizer installation failed: fatal error during installation. Please check your settings and try again.<\/li>\n
  6. Error from reading file: CProgra~3ANONYM~1INSTAL~1{xxx~1OFFLINExxxxxxAnonymizer Universal.exe. Verify that the file exists and that you can access it.<\/li>\n
  7. Runtime error in install: List index out of bounds (-1)<\/li>\n
  8. Access violation at address xxxx. Read of address xxxx<\/li>\n<\/ol>\n<\/td>\n
\n
    \n
  1. N\/A<\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Resolution(s):<\/b> These errors are due to an incomplete installation of the Anonymizer Universal application and\/or the Anonymizer Universal Updater. The steps below will remove Anonymizer Universal and the Anonymizer Universal Updater completely and will enable a fresh installation of Anonymizer Universal.<\/p>\n

    To resolve this issue, please follow the steps below:<\/p>\n

    \n
    \/\/ Step 1<\/span><\/p>\n

    If Anonymizer Universal is currently running, exit the application by right-clicking on the Anonymizer icon on the bottom right hand side of the screen (by the clock) and left-click “Exit.”<\/b><\/p>\n<\/div>\n

    \/\/ Step 2<\/span><\/p>\n

    Start by uninstalling the application from \u201cPrograms and Features\u201d<\/b> (Windows 7\/ Vista) or \u201cAdd or Remove Programs\u201d<\/b> (Windows XP):<\/p>\n

      \n
    1. Click on your Windows icon (Start Menu) then click \u201cControl Panel.\u201d<\/b><\/li>\n
    2. Click on \u201cPrograms and Features,\u201d<\/b> then select \u201cUninstall a Program.\u201d<\/b><\/li>\n
    3. Once the list populates, select Anonymizer Universal and click the \u201cRemove\u201d<\/b> or \u201cUninstall\u201d<\/b> button.<\/li>\n
    4. The install wizard will appear. Ensure that \u201cRemove\u201d<\/b> is selected.<\/li>\n
    5. Ensure the box is checked next to \u201cRemove saved user information\u201d<\/b> and click \u201cNext\u201d<\/b> twice.<\/li>\n
    6. Click \u201cFinish.\u201d<\/b><\/li>\n<\/ol>\n

      Note: If you are unable to remove Anonymizer Universal using this method, please proceed to the next step.<\/b><\/p>\n<\/div>\n

      \/\/ Step 3<\/span><\/p>\n

      Then, run the Anonymizer Universal Cleanup Utility:<\/p>\n

        \n
      1. Click on Clean up Utility and download and run the \u201cAnonymizer Universal Windows Cleanup Utility<\/a>.\u201d<\/b><\/li>\n
      2. When the \u201cAnonymizer Universal Cleanup Utility\u201d<\/b> runs select \u201cContinue.\u201d<\/b><\/li>\n
      3. Select “Complete Cleanup” and click \u201cStart.\u201d<\/b><\/li>\n
      4. Click \u201cOK\u201d<\/b> when the message is received regarding User Account Control (Windows 7 and Vista).<\/li>\n
      5. Click \u201cYes\u201d<\/b> when User Account Control prompts to allow access the registry (Windows 7 and Vista).<\/li>\n
      6. Click \u201cDone.\u201d<\/b><\/li>\n
      7. Empty the Recycling Bin.<\/li>\n<\/ol>\n<\/div>\n
        \/\/ Step 4<\/span><\/p>\n

        Restart your computer.<\/p>\n<\/div>\n

        \/\/ Step 5<\/span><\/p>\n

        Once the computer has restarted, install Anonymizer Universal.<\/p>\n

        Note:<\/b> It is necessary to download a new copy of Anonymizer Universal after running the Cleanup Utility as it removes portions of previous downloaded copies.<\/p>\n

        To download a new copy, please access your account page here<\/a>. Go to \u201cMy Downloads\u201d<\/b> once logged in to download the latest Windows client.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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        <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Cannot Update or Install Anonymizer Universal Cannot Update or Install Anonymizer Universal. \u00ab back to list Issue:Cannot Update or Install […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-703","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/comments?post=703"}],"version-history":[{"count":2,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/703\/revisions"}],"predecessor-version":[{"id":1413,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/posts\/703\/revisions\/1413"}],"wp:attachment":[{"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/media?parent=703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/categories?post=703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fsqsvctj.shop\/wp-json\/wp\/v2\/tags?post=703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}